Last Updated: January 1st, 2024

Your privacy and security are paramount to the continuous ongoing relationship with us and as our customer, we respect and understand your privacy concern. We guarantee that all information you choose to share with us is handled with utmost confidentiality. We have undertaken to create a safe online environment and implemented security standards to establish the comfortable and safe shopping environment that you deserve.

Lokoo will gather online customer activity and information to help make your online shopping experience better. Your personal information such as; name, address, telephone number, and e-mail address, is collected to allow us to achieve this objective.

Please note that we will not under any circumstance sell or divulge any of our customer’s information to any third party. We protect your information by storing it on a secure web server in a private database. Periodically, Lokoo sends e-mail and SMS messages containing special offerings, sales, and promotions to the members of our mailing list.

Here are ways we gather information and how we use it:

ORDERS

While ordering our products we request the following personal information from you on our registration form: first and last name, company name, billing/shipping address, telephone number, email address, username, and password. This is the information we need to process your order. Your telephone number is required to complete the registration or order process so that we can use it to contact you about your order if we need to. Your billing information is also used to ensure that the right person is charged for the merchandise ordered.

COOKIES AND SUBMISSIONS

Cookies are small bits of electronic information that a website can transfer to your hard drive to keep records of your visit. The use of cookies is standard on the Internet and many of the websites. At Lokoo, we use cookies as a tool to personalize your online shopping experience and assess our efforts to provide an easier, more streamlined online shopping experience.

For example, cookies can be utilized to recognize you as a repeat customer each time you visit our site; it allows us to retrieve your order history and personal information so you do not have to re-enter it every time you shop. This means you can store items in your shopping bag between visits and maintain your very own special events calendar and address book. Another cookie lets us know what pages you visit as well as your browsing, shopping, and searching patterns. This enables us to identify ways to customize our online shopping environment to the preferences of our customers.

You have the option to refuse cookies by turning them off in your browser. However, if you disable the cookies, you may not be able to place or track an order (see the Help section of your browser for instructions on how to disable cookies). Should you choose to disable cookies and cannot place an order on our site; you can always place the order by phone with our Customer Service Representatives.

We do not link the information we store in cookies to any personally identifiable information you submit while on our site. Some of our business partners use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by lokoo.co.ke only and does not cover the use of cookies by any advertisers.

DISCLOSURE TO AUTHORITIES

Lokoo fully cooperates with law enforcement agencies working to identify those who may use our services for illegal activity. Accordingly, we reserve the right to disclose any information to lawful government bodies or officials under certain circumstances as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud or other activity that is illegal or may expose us to legal liability.

CHILDREN’S PRIVACY

By the Children’s Online Privacy Protection Act of 1998, Lokoo’s website or any of its contents are not directed towards children and do not knowingly collect personal information from children. We are concerned with safeguarding children’s privacy on the internet. If we receive knowledge that a child has registered without her or his parent or guardian’s permission, we will remove all personal information about that person from our files.

SECURE SHOPPING 

By using our website, you consent to the usage and collection of information from you by fairdealfurniture.co.ke.  Any revisions or changes made to our Privacy Policy will be posted on our website for viewing so that our users are informed of what information we collect, how it is used, and under what circumstance, if any, is disclosed.

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION

If your “personally identifiable information” changes, or if you no longer desire our service, you may correct, update, delete, or deactivate it by making the change on our member information page or by emailing our Customer Support at sales@lokoo.co.ke

CONSENT

Lokoo wants to make sure that our customers will undergo the most secure and risk-free possible online shopping experience and we want you to have as much faith in the security of your transaction as you do with our products and services. To this end, we have implemented several programs to ensure that you feel comfortable and satisfied to purchase our products.

We guarantee that any sensitive information provided by the customer is protected online; all of your transactions are completed through lokoo.co.ke go through security methods to ensure that your personal information is protected. All your information (such as payment details or address) is transmitted using secure socket layers (SSL) encryption at 128 bits (the current industry standard) to communicate securely without risk of manipulation, impersonation, or tampering with sensitive personal information. We utilize this encryption during the online checkout process, including the acceptance of your credit card information, and the management of your account.

Furthermore, as a company policy, we believe in guarding your personal information not only online but offline as well. As such, access to your personal information is limited only to the staff required to fulfill the duties related to your account, for instance, order fulfillment, and billing, and the servers, hard drives, and file cabinets that store your sensitive and personal data are placed in a secured and safe setting away from the possibility of incursion.

CHANGES TO THIS PRIVACY STATEMENT

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make